magicph Privacy Policy

1. Introduction

magicph ("we," "us," "our," or "the Company") operates the online gaming platform accessible at magicph.org (the "Platform"). We are the data controller responsible for the personal information you provide when using our services. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data.

This policy applies to all players registered on the magicph Platform, visitors to our website, and anyone who contacts our customer support team. Please read this policy carefully alongside our Terms & Conditions. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

2. Data We Collect

magicph collects the following categories of personal data from players and website visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys ID, passport, driver's license, UMID).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Financial Data: GCash account details, bank account information (BPI, BDO, Metrobank), card details (Visa, Mastercard), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Gaming Data: Game history, betting activity, wagering amounts, session duration, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies.
• Usage Data: Pages visited, features used, click-through data, and navigation patterns on the Platform.
• Communications Data: Records of your interactions with our customer support team via live chat or email.

3. How We Collect Your Data

We collect personal data through the following means:

• Direct Interactions: When you register an account, complete identity verification (KYC), make a deposit or withdrawal, contact support, or update your account settings.
• Automated Technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies.
• Third-Party Sources: We may receive data from payment processors (GCash, PayMaya, banks), identity verification providers, fraud prevention services, and analytics partners.
• Regulatory Sources: In compliance with PAGCOR regulations and anti-money laundering (AML) requirements, we may receive or verify data through government databases.

4. How We Use Your Data

magicph uses your personal data for the following purposes:

• To create, manage, and maintain your player account on the magicph Platform.
• To process deposits, withdrawals, and other financial transactions, including GCash payouts.
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law.
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities.
• To provide customer support and respond to your enquiries via live chat or email.
• To personalise your gaming experience, including game recommendations and promotional offers.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications about magicph promotions and offers, where you have consented to receive them.
• To monitor and enforce responsible gaming limits and self-exclusion requests.
• To comply with our legal and regulatory obligations under Philippine law and PAGCOR guidelines.
• To improve the Platform through analytics, performance monitoring, and user experience research.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, magicph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legislation.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing & Disclosure

magicph does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance services used to verify your identity and comply with regulatory requirements.
• Game Providers: Licensed game software providers who supply the games available on the Platform may receive limited technical data necessary to deliver their services.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and accountants where necessary for legal proceedings or compliance purposes.

All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine data protection law.

7. Data Retention

magicph retains your personal data for as long as your account is active and for a period thereafter as required by law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML regulations.
• Financial transaction records are retained for a minimum of five (5) years as required by Philippine tax and AML legislation.
• Gaming activity data is retained for three (3) years following your last login, or longer if required by law.
• Marketing consent records are retained for the duration of your consent and for two (2) years thereafter as evidence of compliance.

When data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

magicph implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the magicph Platform.
• Encrypted storage of sensitive data, including passwords (hashed and salted) and financial information.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits conducted by independent cybersecurity firms.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• 24/7 security monitoring and intrusion detection systems.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect your account has been compromised, contact magicph support immediately via live chat.

9. Cookies & Tracking Technologies

magicph uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the magicph Platform.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by magicph:

• Right to Be Informed: The right to know what personal data we collect and how it is used – which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 14. We will respond to all verified requests within thirty (30) days.

11. Minors

If you believe a minor has accessed the magicph Platform, please contact our support team immediately via live chat so we can take appropriate action.

12. International Data Transfers

magicph primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to and processed in other countries where our service providers operate. Any such international transfers are conducted in compliance with the Philippine Data Privacy Act and are subject to appropriate safeguards, including data processing agreements that require the recipient to provide an equivalent level of data protection.

13. Changes to This Privacy Policy

magicph reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The effective date at the top of this page indicates when the policy was last updated.

Your continued use of the magicph Platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the magicph Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.